Role-based guidance for using assessments, payments, monitoring, certificates, and platform workflows.
Common Topics
How to join assessments
Students can open Explore to browse available assessments or open a direct assessment link shared by an instructor. Private assessments may require a join code before access is granted.
How to use code
Enter the private assessment code in the join flow to unlock the matching assessment. Make sure the code is exact and that the assessment is still available.
Payment help
If an assessment is paid, complete the unlock flow first before attempting it. If payment succeeds but access does not update, refresh the page and check your joined assessments.
Certificate help
Certificates appear after completing eligible assessments. Open your certificates page to verify status, view the certificate record, and use the verification link when available.
Facebook Support
Open our Facebook page and send us a message directly for assistance.
